Refund policy

At Sip & Banter Distillery, we want you to be completely satisfied with your purchase. Our returns and refunds policy complies with the Australian Consumer Law (ACL).

Consumer Guarantees

Under ACL, you are entitled to a refund, replacement, or repair if a product you purchase is:

• Faulty or damaged.

• Not of acceptable quality.

• Significantly different from its description.

• Unfit for its intended purpose.

 

Change of Mind

We do not offer refunds for change of mind unless otherwise specified.

 

Returning a Faulty Product

If you believe your product is faulty or incorrect:

1.Contact us at hello@sipandbanter.com.au within 14 days of receipt.

2. Provide your order number and photos of the product if applicable.

3. If the product is confirmed to have a major fault, we will cover return shipping costs    and issue a refund, replacement, or repair as appropriate.

General Returns

If returning an unopened, unused product, it must be in its original packaging with all tags and documentation intact. Return shipping for non-faulty items is the responsibility of the customer.

Please ensure items are securely packaged to prevent damage during transit. Sip & Banter is not responsible for items lost or damaged during return shipping.

For questions or assistance, contact us at hello@sipandbanter.com.au